Privacy Policy
Newstar Clinic (hereinafter referred to as 'the Clinic') places great importance on the protection of your personal information and complies with the Personal Information Protection Act.
Through this privacy policy, the Clinic informs you about how your personal information is being used and what measures are being taken to protect it.
1. Categories of Personal Information Collected and Collection Methods
The Clinic collects only the minimum personal information necessary for service use during online registration and reservation. Essential information for medical treatment is collected through medical card creation without separate consent according to medical law. For additional services (advertising) other than medical treatment, a separate consent form must be completed, and there is no disadvantage in treatment even if the consent form is not completed.
- Required Items:
Name, date of birth, gender, address, age, contact number, mobile phone, email, clinic registration number, service application status
- Health Information:
Visit information, disease information, prescription information, medical information
- Payment Information:
Card company name, card number, and other card payment approval information
2. Purpose of Collection and Use of Personal Information
① Required
- Medical Information: Providing medical services for diagnosis and treatment, billing, payment, and refund services
- Reservation Information: Used for identity verification procedures for appointment booking and inquiry services
- Guidance on clinic news, disease information through text and SNS, and surveys
- Other: Used for creating visitor analysis data for new service development
- Basic data for external laboratory test requests
- Collection of consumer harm information pursuant to Article 52 of the Consumer Basic Act
- Measures to restrict users who violate laws and clinic terms of use, prevention and sanctions against activities that interfere with smooth service operation including fraudulent use, prevention of personal information theft and misuse, record preservation for dispute resolution, complaint handling, etc.
② Optional
- Marketing and Promotion: Delivery of clinic news, clinic treatments and events, personalized advertising and marketing, cosmetics and other promotional information
3. Retention and Use Period, Destruction Procedure and Method
[Retention and Use Period]
- The Clinic retains collected customer personal information only for the legally required period of 5 years for patient registry and 10 years for medical records, after which it is deleted from the database. However, if credit/debt relationships remain, retention continues until settlement
- Immediate deletion upon request from the information provider
- However, even after the collection purpose or purpose of provision is achieved, personal information may be retained if there is a need to preserve it according to the Commercial Act or other laws
- * Records of consumer complaints or dispute resolution: 3 years (Act on Consumer Protection in Electronic Commerce)
- * Records of credit information collection/processing and use: 3 years (Credit Information Use and Protection Act)
- * Records of identity verification: 6 months (Act on Promotion of Information and Communications Network Utilization and Information Protection)
[Destruction Procedure and Method]
- Destruction Procedure: Immediate destruction by destruction method after legal retention period
- Destruction Method: Personal information stored in electronic file format is deleted using technical methods that prevent record reproduction, and personal information printed on paper is destroyed by shredding or incineration
- Upon Termination of Customer Management Service Consignment: The consignee permanently destroys related files and DB data within 2 weeks
4. Installation/Operation of Automatic Personal Information Collection Devices and Refusal
In addition to the above personal information, the service recognizes visitors through cookies, pixel tags or web beacons, and IP addresses for the following purposes. By using the Clinic website and services, you are deemed to consent to the use of such technologies. (Cookies are small text files that a website or website service provider sends to the user's web browser on their computer. These files allow the website or service provider's system to recognize the user's web browser and store and remember certain information. Pixel tags or web beacons are transparent graphic images placed on web pages or emails to indicate page/image confirmation or to instruct the browser to display content from other servers. IP addresses are online address information assigned by internet service providers to devices such as PCs that connect to the internet. Views on whether IP addresses constitute personal information vary widely by country.)
- ① Remembering content used during past service visits to provide users with an improved service environment on subsequent visits
- ② Analysis of service visit traffic and understanding of service usage patterns
- ③ Used for service visit traffic analysis through contracts with third parties as needed
- ④ Personalized advertising and marketing
- ⑤ Measures to restrict users who violate laws and clinic terms of use, prevention and sanctions against activities that interfere with smooth service operation including fraudulent use, prevention of personal information theft and misuse, record preservation for dispute resolution, complaint handling, etc.
How to Refuse Cookie Settings
○ Example: You can allow all cookies, require confirmation each time cookies are saved, or refuse all cookies by selecting options in your web browser. Example setup method (for Internet Explorer)
Tools at the top of the web browser > Internet Options > Privacy
However, if you refuse cookie installation, there may be difficulties in providing services.
5. Rights of Users and Legal Representatives and How to Exercise Them
Reservations for minors are made through a separate form written in plain language that is easy for minors to understand, and consent from a legal representative is always required when collecting personal information.
To obtain consent from legal representatives, the Clinic collects minimum information such as the legal representative's name and contact information from minors, and obtains legal representative consent according to the methods specified in this privacy policy.
Legal representatives of minors may request to view, correct, and delete the minor's personal information. To view, correct, or delete a minor's personal information, click on 'Edit Member Information', go through the legal representative verification process, and then the legal representative can directly view, correct, or delete the minor's personal information, or contact the Privacy Officer in writing, by phone, or by fax for necessary action.
※ Personal information required to be retained by law cannot be modified or deleted within the retention period even upon request.
6. How to Withdraw Consent
You may withdraw your consent to the collection, use, and provision of optional personal information at any time during online reservation. If you contact the Privacy Officer in writing, by phone, or by fax, we will take necessary measures such as destroying your personal information without delay.
7. Provision and Sharing of Personal Information
The Clinic does not use your personal information beyond the scope notified in the purpose of collection and use, nor provide it to others or other companies/organizations, except with your consent or as required by relevant laws and regulations.
- - Submission of medical records for medical expense claims to the Health Insurance Review and Assessment Service under the National Health Insurance Act
- - Provision in a form that does not identify specific individuals when necessary for statistical compilation or academic research
- - Submission when requested by investigative agencies according to legally prescribed procedures and methods
8. Third-Party Provision and Consignment of Personal Information
The Clinic consigns personal information for internet reservation and text notification services as follows, and stipulates necessary matters to ensure safe management of personal information during consignment contracts according to relevant laws.
The Clinic's personal information consignment processing organization and consignment work details are as follows.
Consignee Company: CMD Company Co., Ltd.
Consignment Work Details: Website operation and management, DB management and storage, clinic, treatments and events, personalized advertising and marketing, cosmetics, cosmetics events and other promotional information delivery
Personal Information Retention and Use Period: Until termination of consignment contract
9. Privacy Officer
Name: Kang Geon-woo
Position: Chief Director
Affiliation: Newstar Clinic
Phone Number: 1899-8239
10. Measures to Ensure Personal Information Security
The Clinic has implemented various security measures as technical measures to protect users' personal information. All information provided by users is safely protected/managed by security equipment such as firewalls.
Additionally, as administrative measures to protect users' personal information, the Clinic has established procedures necessary for access and management of users' personal information, limits personnel handling users' personal information to a minimum, and provides ongoing security training. We also designate users of systems that process personal information and assign user passwords that are regularly renewed.
11. Obligation to Notify Policy Changes
This privacy policy was established on December 1, 2025. When there are additions, deletions, or modifications to the content due to changes in laws, policies, or security technology, we will notify the reasons and details of changes through the Clinic website at least 7 days before the implementation of the revised privacy policy.
Announcement Date: December 1, 2025
Effective Date: December 1, 2025
